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Showing posts from August, 2025

How Do Employee Engagement Surveys Work? A Simple Breakdown

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Happy employees don’t just happen. You’ve got to ask the right questions and actually listen to the answers. That’s where employee engagement surveys come in. But what are they, exactly? And how do they work? Let’s break it down. What’s an Employee Engagement Survey? Think of it as a structured way to check the pulse of your team. These surveys ask employees how they feel about their work, their managers, the company culture, growth opportunities, and more. It’s not just about “Are you happy at work?” it’s deeper. Engagement surveys try to uncover how emotionally invested employees are in their jobs and the organization. Press enter or click to view image in full size How Do They Work? It’s simpler than you think: Create the Right Questions These usually cover key areas like job satisfaction, communication, leadership, recognition, and work-life balance. The goal? To surface real insights not just surface-level opinions. Keep It Anonymous When people feel safe to be honest, you get the...

Is Your Leadership As Strong As You Think? Find Out With A 360 Assessment

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Most leaders carry a certain confidence about their style. You deliver results, motivate your team (at least that’s the goal), and handle challenges with grit. But here’s the tricky part: the way you see yourself might not be the way others see you. That’s where a 360 leadership assessment comes in, it’s like holding up a mirror, but instead of just your own reflection, you see yourself through the eyes of your team, peers, and managers. Why Self-Perception Isn’t the Full Story Confidence is great, but perception is reality in leadership. While you may think you’re approachable and collaborative, your team might quietly feel otherwise. A 360 assessment bridges that gap by giving you feedback from every direction, not just your own point of view. What Exactly Is a 360 Assessment? Think of it as a feedback compass. Instead of guessing how you’re doing, you gather insights from the people you work with daily — direct reports, peers, supervisors, and sometimes even clients. This multi-angl...

Why A Simple Customer Experience Survey, Sent At The Right Moment, Changes Everything

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Ever felt like you’re throwing darts in the dark when it comes to customer feedback? You’ve got the data, you’ve got the dashboards, but somehow you’re still not sure what your customers are really thinking or feeling. The truth? Timing matters more than you think. A well-timed customer experience survey isn’t just another data point. It’s your flashlight in the dark, revealing insights that could change everything. Let’s break down why this simple move can deliver a major shift in how your business operates, grows, and connects with the people who matter most. Press enter or click to view image in full size The Right Question at the Right Time = Gold Sending a survey isn’t hard. Sending it when the customer’s experience is fresh? That’s where the magic happens. Ask right after a key interaction, like completing a purchase, resolving a support ticket, or finishing onboarding and you tap into real, unfiltered emotion. The kind that tells you what’s really going on. Say Goodbye to “We Th...